FAQs Archive - Page 2 of 3 - McMinnville Area Chamber of Commerce

Q: What do I do if my power goes out?

McMinnville Water and Light is committed to providing safe and reliable energy, but unfortunately, power outages do occur. If your power goes out, here are some helpful tips to follow: Don’t call 911 to ask about the power outage. Call MWL at 503-472-6158 to report any problems. Shut-off your electronic equipment such as computers, televisions, and microwaves. Leave one light on so you know when power is restored. Turn off any heat-producing electric equipment such as toaster ovens, electric stove tops, irons or hair curlers. Stay out of elevators – use the stairs instead. Use extreme caution, especially on roads without working traffic signals. Use flashlights instead of candles to minimize fire hazards. Keep your refrigerator and freezer doors closed as much as possible to prevent food spoilage. Shut-off any electronic equipment that was operating when the power went off. Shut-off major electric appliances as well. This will help to stabilize the electric system when power is restored.

Q: How much of the power I consume is “Clean and Green”?

97% of MW&L’s purchased power comes from RENEWABLE sources, mainly hydro generated by the Federal Columbia River Hydro System.

Q: How can I access/pay my bill online?

SmartHub is our online payment gateway that can be accessed from your smartphone with a free app or via your computer with a web browser. We also offer a pay by phone option ( Customers pay a $3.95 Convenience Fee for each transaction) . Go Paperless! Pay Your Bill Check Your Usage Compare Past Usage Contact our Office Download the SmartHub App Today!

Q: What services does McMinnville Water and Light provide?

McMinnville Water and Light (MW&L) was established in 1889 as a municipal utility and is responsible for providing water and electric service for the City of McMinnville.

Q: Where can I go to help me find a doctor nearby?

If you are new to the area or are in need of a specialist, the hospital’s website WillametteValleyMedical.com has an online directory of local physicians, their contact information, specialty, education, and more. Additionally, you can call our physician information line at 503.435.4575 for more information to help you locate a physician to meet your healthcare needs.

Q: Why did I receive separate doctor, radiology, or lab bills?

Your hospital bill does not include charges for your personal physician, surgeon, anesthetist, pathologist, radiologist, emergency room physician or other physician’s consultants. You will receive separate bills from these independent physicians.

Q: What Factors affect my bill?

When examining your bill, many factors can affect an individual’s financial responsibility for the cost of hospital care. This includes: If an individual has insurance, and under which insurer and plan he or she is covered; Individual qualifications for additional financial assistance from the facility; Factors specific to each patient’s care and needs, such as: Length of stay in the hospital Specific items needed for care Additional testing required or recommended by your provider, and Unexpected complications

Q: What Information do I need to bring with me to the Hospital?

When visiting the hospital for scheduled admissions or to receive emergency care, please bring the following items with you: Picture ID (driver's license, state ID card, passport, etc) All assignable insurance cards Advanced Directive or Living Will, if you have one Physician orders with diagnosis Out-of-Pocket payment responsibility