March 13, 2020
Please be aware that NW Natural will not shut off any natural gas service in the coming weeks for lack of bill payment due to COVID-19. We will have more detailed information in a press release this afternoon, including procedures for emergency response, service calls, etc. Our current statement is below:
NW Natural cares about the health and safety of our employees and customers. We will not disconnect customers who can’t make a payment due to impacts caused by the coronavirus. Customers can visit our website or call us to make payment arrangements. Our company’s core values of safety, service and caring have never been more important.